It's tricky to find the right size when shopping online. We totally get it! That's why we created a handy size guide, which you can find on every product page, to help you find the right size. If you're still unsure, then send us an email at support@maisonscendre.com.

Our products are manufactured and shipped from premium factories across East and Southeast Asia. Our factories follow strict local, national, and international regulations and have certifications from recognizable international organizations, including standards ensuring worker health, safety, and living wages. Maisons Cendré cares about all stakeholders involved in our value chain. We are committed to supporting the well-being of people and the planet. See the Responsibility page to learn more.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at support@maisonscendre.com and we'll happily check it for you! 

We process our orders quickly and cannot change or update your order once it has finished. Please reach out to us as soon as the order is placed at support@maisonscendre.com and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible. 

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you. If you would like to return the item, please contact us within 30 days of delivery. Please e-mail: Support@maisonscendre.com with your return request. Please be sure to indicate which item or items you will be returning and your reason for return. Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment. Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted. If you have not received your refund within 14 days of shipping your returned product, please contact support@maisonscendre.com

To make a purchase, find the product you want, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Halara account to make your shopping trip even smoother with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at support@maisonscendre.com and we'll happily check it for you! 

Oh no! We're sorry to hear this! Please email us at support@maisonscendre.com, and we'll check on your order to see if we can find any additional information.

Shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.

We try to get product to you as quickly as possible so we process and ship orders quickly after the transaction is placed. Email us at support@maisonscendre.com, as soon as possible, and we'll do our best. However, please note that changes may not be possible if the order has been packed for shipment.

Please contact us support@maisonscendre.com to cancel your order before it has shipped. We would be more than happy to help with the cancellation however, once the order has been shipped, we are unable to cancel your order. If you are not 100% satisfied with the items once the package has been received, we’ll gladly assist you with the return. If you have any other questions, please reach us at support@maisonscendre.com

Once your items have shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your local carrier for more information.

This changes based on the destination country or region. Once it ships out of one of our warehouses (in China or the CA), it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse and one for the local courier making the delivery to you!

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you. If you would like to return the item, please contact us within 30 days of delivery. Please email support@maisonscendre.com with your return request. Please be sure to indicate which item or items you will be returning and your reason for return. Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment. Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted. If you have not received your refund within 14 days of shipping your returned product, please contact support@maisonscendre.com  

We currently do not offer exchanges. If you'd like to swap sizes, we recommend that you proceed with a return and then place a second order for the correct size. This way, you won't have to wait an additional two weeks for us to receive the product before your new size is shipped! If you need further assistance, please email us at support@maisonscendre.com .

Refunds will be issued to the original payment method. You'll receive an email confirmation of the refund once completed. If you haven't received the refund to your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

If an item you ordered is out of stock, you can cancel the order for a refund or replace the item with another product. Please email us at support@maisonscendre.com for assistance. 

We understand that you have to try on products to know if they fit, but please keep in mind that we cannot accept returns if there are remnants of makeup, deodorant, and/or perfume.

No, you are responsible for any return shipment fees.

If you receive a damaged or flawed item, please email us at support@maisoncendre.com as soon as possible. After review, we will send a replacement product or refund you for the price of the defective item if possible. 

In this situation, we are unable to locate and return the items for you, so please double-check that the products you send are correct 

If you receive a damaged or flawed item, please email us at support@maisonscendre.com as soon as possible. After review, we will send a replacement product or refund you for the price of the defective item 

Maisons Cendré manufactures its products in select, reliable factories with experienced specialists overseeing the process, from experienced pattern makers and product development specialists to quality control experts. We're committed to constantly making efforts towards sustainability, partnering exclusively with factories that adhere to environmental protection laws, labor rights, and wage regulations. Our unique on-demand production approach eliminates inventory-related pollution and waste. Prioritizing high-quality fabric and the latest technology in our fabric lab, we reduce waste and maximize fabric function and feel while maintaining affordable prices. Our designs, driven by customer feedback, reduce overproduction and ensure our customers not only receive products they love but can count on the durability of our products. As our business demand and product categories rapidly expand, we are growing our supply chain partnerships in South Asia. We're committed to increasing our investment and effort in sustainability and will continue to provide greater transparency in our sustainable practices and supply chain.

We use a variety of materials for our products, primarily nylon, spandex, and cotton. All our fabrics are high-quality, PFA-free, highly elastic, and breathable, ensuring the comfiest and softest products possible

We recommend washing our garments with gentle detergents at low temperatures. It's better for the environment and your clothes! You can find more detailed recommendations on the product tags.

Some items are sold on a "Pre-Order" or "Just In Time" model, which allows us to order just enough materials to meet demand. We are working hard to expand this model to additional products.

Using safe materials is a priority we take very seriously. Our clothing is designed without PFAs and is in full compliance with all regulations regarding PFAs. We are committed to ensuring that our products are safe for our customers and the environment.